Think Outside the Box!

Join a Company That’s Changing the Game!
At SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member’s journey.

About Us

SmartStop® Self Storage (NYSE: SMST) is one of the largest and fastest-growing self-storage operators in North America. Headquartered in sunny Ladera Ranch, CA, we operate 200+ properties across 24 states in the U.S. and four provinces in Canada, with more than 18.7 million rentable square feet of storage space.

Our 600+ team members are the heart of our business, delivering an award-winning customer experience year after year. We’ve earned Newsweek’s Best Customer Service for three consecutive years (2021–2023) and the prestigious Reputation 800 Award (2023). Plus, our workplace culture has been recognized as a Top Workplace in Orange County two years running — a reflection of the feedback we get from the people who matter most: our employees.

We’re growing fast — and we want you to grow with us.

Starting at $28.00/hour

Location: 100% on-site at our beautiful Ladera Ranch, CA headquarters.

Job Summary – Operations Onboarding Specialist

Reporting to the VP of Operations Management, this role provides logistical, administrative, and operational support to ensure satisfaction and operational efficiency, creating a smooth transition into the company’s operations.

Essential Job Functions and Responsibilities

• Serves as the primary point of contact for SmartStop Third Party Property Management clients during onboarding and offboarding processes to ensure a smooth and efficient experience.
• Coordinates with internal departments (operations, marketing, accounting, etc.) and clients to collect and organize data required to initiate and complete onboarding/offboarding.
• Provides regular updates to internal stakeholders regarding the status of properties in transition.
• Monitors onboarding workflows and identifies opportunities for process improvement to enhance efficiency and client satisfaction.
• Maintains clear and professional communications with vendors to support property onboarding/offboarding requirements.
• Collaborates cross-functionally to troubleshoot issues, solve problems, and ensure timelines are met.
• Assists with or takes the lead on other operational projects or initiatives as assigned.
• Performs other related duties as assigned.

Qualifications Needed

• Bachelor’s degree in finance, real estate, accounting/economics or other related field preferred.
• Minimum 2 years’ experience in client services, onboarding, operations, or project coordination (Storage experience a BIG plus!)
• Excellent analytical and quantitative skills
• Excellent organizational skills and attention to detail, with a strong sense of accountability.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong working knowledge of Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Ability to work independently and within a team to build relationships and interact effectively.
• Ability to prioritize and manage time to consistently meet deadlines.
• A great, can-do attitude!

Benefits

• Competitive salary
• Health insurance including medical, dental and vision
• Life and Disability Insurances
• Paid Time Off
• Generous Holiday Schedule
• 401(k) matching with no waiting period
• Employee assistance program
• Monthly on-site car washes
• Referral program
• A great culture!

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

Lead Together!