Think Outside the Box!

Join a Company That’s Changing the Game!
At SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member’s journey.

About Us

SmartStop® Self Storage (NYSE: SMA) is one of the largest and fastest-growing self-storage operators in North America. Headquartered in sunny Ladera Ranch, CA, we operate 240+ properties across 24 states in the U.S. and four provinces in Canada, with more than 18.7 million rentable square feet of storage space.

Our 600+ team members are the heart of our business, delivering an award-winning customer experience year after year. We’ve earned Newsweek’s Best Customer Service for three consecutive years (2021–2023) and the prestigious Reputation 800 Award (2023). Plus, our workplace culture has been recognized as a Top Workplace in Orange County two years running — a reflection of the feedback we get from the people who matter most: our employees.

We’re growing fast — and we want you to grow with us.

Salary: between $130,000 - $135,000 depending on experience + annual discretionary bonus

Location: 100% on-site at our Ladera Ranch, CA headquarters.

Risk Manager Job Summary

Reporting to General Counsel, the Risk Manager is responsible for the development, implementation and management of the company’s corporate risk management program that is in alignment with the strategic goals of the organization.

Essential Job Functions and Responsibilities

• Supports company-wide business units in all aspects of Risk Management / loss control programs and related initiatives.
• Negotiates policy renewals, premiums and coverages on all insurance policies and maintain administration of insurance programs.
• Acts as liaison with insurance brokers, insurance carriers, and outside business partners, as needed.
• Supports legal in the review of subcontractor and vendor agreements, consultant agreements, leases, financing agreements, purchase and sale agreements, and other similar agreements for internal business units to ensure minimization of risk and best risk transfer practices.
• Coordinates and tracks reportable insurance claims with applicable personnel.
• Participates in the refinement of the overall strategy of Risk Management; recommends necessary changes to optimize functionality and results.
• Coordinates delivery of company information, marketing, and underwriting information for presentations to underwriters.
• Responsible for establishing, managing, and maintaining relationships with all insurance service providers including agents, brokers and consultants, underwriters and carriers, claims service providers, third party auditors, and state regulators.
• Coordinates with executive management, operations, accounting and legal in the execution of risk management policies and procedures to protect company's assets, minimize liability exposures.
• Advocates for the company on complex first and third-party claims affecting the company.
• Monitors and interprets changes in insurance marketplace, coverages, additional insurance issues, etc. and ensures that the Company adjusts accordingly.
• Manages relationships with self-storage operations and construction management teams for assistance with Risk Management needs.
• Provides regular reports and presentations for executive level management on all aspects of Risk Management.
• Performs other related duties as assigned.

Qualifications Needed

• Bachelor’s degree required.
• At least 5 years of progressively responsible Insurance/Risk Management experience in a commercial property/casualty role at either a brokerage or a corporate Risk Management department.
• A current CA Property and Casualty license.
• Familiarity with complex topics in the field of Risk Management such as insuring a joint venture, contractual risk transfer, indemnification, subrogation, and related issues on construction agreements.
• Experience with at least one of the following: Real Estate, Construction, or Self-Storage Operations. Excellent verbal and written communication skills.
• Excellent mathematical and critical thinking skills.
• Excellent analytical and problem-solving skills.
• Strong computer skills, specifically with Microsoft Office Suite or related software.
• Excellent organizational skills.
• Attention to detail with the ability to manage several tasks concurrently.
• Must have a solid understanding of claims related terms/language.
• Strong ability to negotiate contracts.
• Ability to work collaboratively with cross-functional teams.

Benefits

• Competitive salary
• Health insurance including medical, dental and vision
• Life and Disability Insurances
• Paid Time Off
• Generous Holiday Schedule
• 401(k) matching with no waiting period
• Employee assistance program
• Referral program
• A great culture!

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

Lead Together!