Think Outside the Box!

Join a Company That’s Changing the Game!
At SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member’s journey.

About Us

SmartStop® Self Storage (NYSE: SMA) is one of the largest and fastest-growing self-storage operators in North America. Headquartered in sunny Ladera Ranch, CA, we operate 200+ properties across 24 states in the U.S. and four provinces in Canada, with more than 18.7 million rentable square feet of storage space.

Our 600+ team members are the heart of our business, delivering an award-winning customer experience year after year. We’ve earned Newsweek’s Best Customer Service for three consecutive years (2021–2023) and the prestigious Reputation 800 Award (2023). Plus, our workplace culture has been recognized as a Top Workplace in Orange County two years running — a reflection of the feedback we get from the people who matter most: our employees.

We’re growing fast — and we want you to grow with us.

Salary: starting at $130,0000 depending on experience + annual discretionary bonus

Location: 100% on-site at our beautiful Ladera Ranch, CA headquarters.

Director of Pricing Job Summary

The Director of Pricing is responsible for core strategic planning and execution of pricing approaches and tactics across the entire SmartStop portfolio. This key position has a significant impact on the overall revenue performance of our storage properties. Leading a small team, this individual uses a variety of analytic tools and techniques to evaluate ongoing trends at SmartStop properties as well as industry trends.

Essential Job Functions and Responsibilities

• Develop and execute comprehensive revenue strategies to drive growth and maximize profitability.
• Analyze market trends, customer behavior, and competitive landscape to identify new revenue opportunities.
• Lead and mentor the revenue team, providing guidance and support to achieve organizational targets.
• Collaborate with cross-functional teams to define pricing strategies and optimize product positioning particularly related to seasonal sales, campaigns and contests.
• Stay informed on industry trends and regulatory changes impacting revenue strategies.
• Regularly briefs and consults with senior executive team on revenue performance, expected outcomes and progress on significant initiatives.
• Identify and implement process improvements to enhance efficiency and streamline revenue operations.
• Ensure smooth execution of revenue processes, proactively addressing bottlenecks and operational challenges.
• Lead revenue operations projects from conception to completion, ensuring timely and successful execution.
• Evaluates technology and tools to support pricing strategies and makes recommendations/plans for improvements.
• Works with operations leadership to evaluate and address specific revenue opportunities.
• Leads special projects assigned by supervisor and/or executive management.
• Performs other related duties as assigned.

Qualifications Needed

• At least 5 years’ experience in revenue operations, analytics and/or forecasting.
• Bachelor's degree in business, finance, economics, statistics, or related field.
• Demonstrated ability to make pricing decisions and achieve revenue targets.
• Strong analytical skills with the ability to interpret range of financial, operational and market survey data.
• Exceptional leadership and team management capabilities, with experience leading high-performing teams.
• Creative and strategic thinker with strong problem-solving skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Detail-oriented and strong organizational skills.
• Ability to multitask and manage multiple competing projects under time constraints.

Benefits

• Health insurance including medical, dental and vision
• Competitive salary
• Life and Disability Insurances
• Paid Time Off
• Generous Holiday Schedule
• 401(k) with matching and no waiting period
• Employee assistance program
• Referral program
• A great team!

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

Lead Together!